Privacy Policy

This Privacy Policy describes how Lisa ("we," "us," or "our") collects, uses, and protects your personal information when you use the Lisa mobile application and website (collectively, the "Service"). By accessing or using the Service, you agree to the terms of this Privacy Policy.

Lisa is an AI-powered companion chat application intended exclusively for users aged 18 and older.

1. Information We Collect

1.1 Information You Provide

• Account Information: When you create an account, we collect your email address, display name, date of birth, and password.
• Subscription and Payment Information: When you subscribe to a paid plan, payment processing is handled by third-party providers (such as Apple App Store, Google Play Store, or Stripe). We do not store your full credit card number, bank account details, or other payment instrument numbers.
• Chat Content: Messages you send and receive within the Service, including text and any media you share during conversations with AI personas.
• Preferences and Settings: Your selected personas, conversation preferences, display settings, and any customization choices you make within the app.
• Support Communications: Information you provide when you contact our support team.

1.2 Information Collected Automatically

• Device Information: Device type, operating system and version, unique device identifiers, and mobile network information.
• Usage Data: Features you use, personas you interact with, session duration, frequency of use, and general interaction patterns.
• Log Data: IP address, browser type, referring/exit pages, date and time stamps, and clickstream data.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies on our website to maintain your session, remember your preferences, and analyze site traffic.

1.3 Information We Do Not Collect

• We do not collect biometric data.
• We do not access your device contacts, photos, microphone, or camera unless you explicitly grant permission for a specific feature.
• We do not collect precise geolocation data.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service, including AI-generated responses and persona interactions.
• Process your subscription and manage your account.
• Personalize your experience, including enabling AI personas to remember conversation context and your stated preferences.
• Send transactional communications such as subscription confirmations, billing receipts, and account security alerts.
• Send promotional communications about new features, personas, or offers, only if you have opted in.
• Detect, prevent, and address fraud, abuse, and violations of our Terms of Service.
• Comply with legal obligations.
• Conduct aggregated, anonymized analytics to improve our AI models and Service quality.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share information in the following limited circumstances:

• Service Providers: We work with third-party vendors who assist us with payment processing, cloud hosting, analytics, email delivery, and customer support.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share information with third parties when you have given us explicit consent to do so.

4. Data Storage and Security

We take the security of your data seriously. Your conversation data is encrypted in transit using TLS and at rest using industry-standard encryption. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

5. Data Retention

• Account Data: We retain your account information for as long as your account is active. If you delete your account, we will delete or anonymize your personal data within 30 days.
• Chat History: Your conversation history is retained for as long as your account is active. You may delete individual conversations or your entire chat history at any time from within the app.
• Payment Records: Transaction records are retained as required for accounting, tax, and legal compliance purposes.
• Anonymized Data: Aggregated, anonymized data that cannot be used to identify you may be retained indefinitely for analytical purposes.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of your personal data, subject to certain legal exceptions.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Opt-Out of Marketing: Unsubscribe from promotional emails at any time.
• Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.

To exercise any of these rights, contact us at privacy@lisa.mobi. We will respond to your request within 30 days.

7. California Residents (CCPA)

If you are a California resident, you have the right to request disclosure of the categories and specific pieces of personal information we have collected about you. You also have the right to request deletion of your personal information and to opt out of the sale of your personal information. We do not sell personal information.

To submit a request, contact us at privacy@lisa.mobi or use the in-app privacy settings.

8. EEA, UK, and Swiss Residents (GDPR)

If you are located in the EEA, UK, or Switzerland, our legal bases for processing your personal data include your consent, the performance of our contract with you, our legitimate interests, and compliance with legal obligations. You have additional rights under the GDPR, including the right to lodge a complaint with your local data protection authority. Our data protection contact can be reached at dpo@lisa.mobi.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. When we transfer personal data internationally, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

10. Age Restriction

The Service is intended exclusively for individuals aged 18 and older. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal information from a person under 18, we will take immediate steps to delete that information. Contact us at privacy@lisa.mobi if you believe a minor has provided us with personal information.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through the Service.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy within the Service and updating the "Last Updated" date. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Lisa
Email: privacy@lisa.mobi
Website: lisa.mobi